Refunds

ACCC Guidelines on Refund and Returns.

ACCC Brochure on Refunds.

We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem. This is when the item:
 •    has a problem that would have stopped someone from buying the item if they had known about it
 •    is unsafe
 •    is significantly  different from the sample or description
 •    doesn’t do what we said it would, or what you asked    
for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we  will repair the item within a reasonable time. If it is not repaired in a reasonable time 
You can choose a refund or replacement.
Please keep your proof of purchase —e.g. your receipt.

 For more information in relation to Consumer Rights visit the ACCC Infocentre:

 1300 302 502
 www.accc.gov.au

We have a 7-day return policy, which means you have 7 days after receiving your item to contact us and request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@meerkatonline.com.au. Please note that returns will need to be sent to the following address: Suite 7 / 224 Main North Road, South Australia 5126, Australia

Please review carefully the ACCC guidelines on return costs and related info below.  Taken from ACCC site

"Returning a faulty product
The right to return a product
Consumers have the right to return a product if they think there’s a problem.

The product does not have to be in its original packaging, but a business is entitled to ask consumers to provide some form of proof of purchase, such as a receipt.

Responsibility for returning products
Consumers are responsible for returning products that can be posted or easily returned.

Businesses are responsible for paying for the shipping costs or collecting faulty products that are large, heavy or hard to remove, such as:

widescreen televisions
beds
installed appliances, like stoves or dishwashers
extension ladders stuck in an extended position.
This must be done within a reasonable time.

Return costs
If the business confirms that the product does have a problem, it must reimburse the consumer for any reasonable return costs they have already paid.

Consumers should keep receipts for postage or transport costs so that they can be repaid by the business.

If the business finds that the product does not have a problem, it can make the consumer pay the collection and inspection costs. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product."

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@meerkatonline.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

No refunds will be given if you have simply 'changed your mind’. We vet our products and provide detailed information. We hope you will have done your research before placing the order. 

We value our obligations under the Australian Consumer Law. We are open to discuss your specific purchase and any related issues with any product/service we supply.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@meerkatonline.com.au.